Protecting Our Customers

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As an industry, grocery retailers have been adjusting quickly to the new normal of intermittent out-of-stocks and sporadic customer surges. Despite enormous logistical challenges, our state’s grocery community has worked around the clock to supply food to Alabama families while at the same time implementing new policies of social distancing and limiting customer density in our stores.


We are taking essential steps in working to flatten the COVID-19 curve in each of the communities we serve. These steps start at our front doors and end at the point of checkout and customers leaving our stores. Below is a sampling of the precautions Alabama grocery retailers have put in place to protect customers:

Extra Cleanings

Retailers around our state have implemented regular cleaning schedules and have increased their cleanings with more intervals. Retailers are closing early, opening late and closing 1 day a week to allow employees more time to clean high touch surfaces with CDC approved disinfectants to protect customers. 

Sanitation

Store associates are wiping down and disinfecting shopping cart handles and point of sale equipment as often as needed throughout the day. 

Limiting Capacity

Stores around the state are adhering to state and local guidelines regarding occupancy limits.  Putting their customers health and well-being at the forefront of our business model.  

Customer Distancing

Many grocery retailers have installed plexiglass shields at the cash registers, marked 6 feet lines on the floor in front of registers and only opened up every other register to allow for more distance between customers and cashiers in their stores, protecting both their cashiers and the customers.   

Offering Curbside Pickup or Delivery Options

Many Alabamians are trying curbside and delivery options. Retailers have begun to expand these options over the recent weeks to give people more options that do not want to visit brick and mortar stores for their needs.   

Special Hours for those Most Vulnerable

Protecting those most vulnerable has been thrust to the forefront in the news recently. Retailers have taken this to heart and have begun offering special hours for these shoppers in their store. We would encourage you to visit your local grocery retailers social media page to look for information about these hours.  

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